You have 30 days to return your order under our 30 day return period policy, which starts on the day after you received the item.
All items must be returned unused and in the original packaging as they were in when received by you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Consumable products, such as supplements, can not be returned if they’re opened – unless the product itself is faulty.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card
or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
To return your product, you should mail your product to:
Cardrew Industrial Estate
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £75, we advise you to consider using a trackable shipping service or purchasing shipping insurance.
To make sure that your return reaches us safely, we will not be held liable for any missing untrackable returns.
You will also be accepting our couriers Terms of Service when you agree to ours.
This includes, but is not limited to, their common practices, what the courier does when they can not deliver to you directly.
Please email us at [email protected] if you have any questions or special requests.